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NEWS

THE CERTIFICATE OF EXCELLENCE 2014 was awarded to Hotel Chérica, recognising the Top-Performing Businesses on TripAdvisor 75% of surveyed travellers say they're more likely to use a business with a visible TripAdvisor endorsement*.

,,At TripAdvisor, we understand the power of traveller reviews - and today we're proud to recognise Hotel Chérica for the exceptional feedback you've earned from travellers over the past year” *Source: TripAdvisor Member Survey, October 2012

Hi-speed internet is now available in each room of Chérica Hotel.

Each Hotel Cherica Rooms was fitted with Smart Card Proximity / Mifare Lock Solution - allowing comprehensive access control and accommodation system management which will be very useful and easy to use for the Guests !

Traveler's Choice 2014

Hotel Cherica was included by the prestigious tripadvisor.com in the
"Top 25 Hotels for Service in Romania"

We are proud and honored to be awarded for the fifth time in a row with the "Certificate of Excellence" !

We express our gratitude to all our guests and friends for their kind support !

 

JOBS:  2013 - Guest Service Assistant - Front Desk

 Requirements:

• Excellent writing, communication and negotiation skills

• Good knowledge of the hotelier environment and Hospitality Industry

• At least B1 level English. Any other language is a plus. Experience in business communication and negotiation skills. Speaking with others using clear and professional language; answering telephones and e-mails using appropriate etiquette

• Dynamism, proactive thinking, punctuality, efficiency, resistance to stress and long working hours (capable to stand, sit, or walk for an extended period of time)

• Excellent computer usage skills (Word, Excel, Microsoft Outlook, specialized software)

• Must be self-motivated and self-confident in all aspects of guest relations.

• Ability to manage crisis situations and solve problems and inquiries

• Focused and very attentive to details; capable of taking action quickly to avoid process delays

• Capable of working with limited time frames, under pressure and multitasking.

• Must have the ability to multi-task in fast-paced environment.

What are we looking for in a Guest Service Assistant ?

- The right personality.

- Enthusiastic, efficient and organized with excellent attention to detail.

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of service.

- Experience is welcome but full training will be provided.

Responsibilities :

• Welcome and checking in of guests including assistance

• Processing guest check-in (welcoming guests, assigning rooms, preparing the check-in documentation and presenting rooms)

• Supplying guests with directions and information regarding property and local areas of interest

• Processing guest check-out (calculating and preparing customer invoices, processing payments).

• Keeping track of all daily arrivals, departures, introducing new reservations in the electronic reservation system.

• Answering and processing all guest calls and requests. Interacting with them using appropriate etiquette. Coordinating with Housekeeping and with bell and valet staff. Maintaining positive working relationships with colleagues and collaborators and most important, with the GM

• Following company procedures, to assist in the smooth running of the reception desk during your shift.

• Handle all guest inquiries and complaints in a professional manner

• Dealing with guest complaints promptly, efficiently and professionally

• Understanding customers needs in order to ensure maximum customer satisfaction, dealing with VIP guests with appropriate etiquette.

• Any other reasonable requests by General Manager

Offer:

• Attractive earnings correlated to performance and achievements

• The advantage of learning and gaining experience in a 4 star high standard Boutique Hotel

• The chance of being part of an elite team specialized in Hospitality

• The chance of being trained by a Hospitality Industry successful Leadership

••• The chance to preferment to the position : Front Desk Supervisor and/or Assistant Manager


Do Forward your resume / cv to my contact address hotel@cherica.ro if you are interested in the vacant post above.